SALESFORCE CERTIFIED-BUSINESS-ANALYST EXAM QUESTIONS [2025]-ACHIEVE HIGHEST SCORES

Salesforce Certified-Business-Analyst Exam Questions [2025]-Achieve Highest Scores

Salesforce Certified-Business-Analyst Exam Questions [2025]-Achieve Highest Scores

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The SCBA certification is ideal for professionals who have experience working with Salesforce and want to advance their careers in the field of business analysis. Salesforce Certified Business Analyst Exam certification is also suitable for individuals who are new to Salesforce but want to learn how to use it for business analysis. Once certified, professionals can apply their knowledge to help organizations streamline their business processes and improve customer satisfaction.

Salesforce Certified-Business-Analyst (Salesforce Certified Business Analyst) Certification Exam is not an easy exam to pass. It requires a lot of study and preparation. Candidates need to have a good understanding of Salesforce and its various components. They also need to be able to apply their knowledge to real-world scenarios. Certified-Business-Analyst Exam is designed to test a candidate's ability to analyze business requirements and design solutions using Salesforce.

Salesforce Certified Business Analyst exam covers a variety of topics including business analysis fundamentals, Salesforce platform basics, requirements gathering, process mapping, data modeling, testing, and user adoption. Candidates should have a good understanding of these topics before attempting the exam. There are no prerequisites for this certification, but Salesforce recommends that candidates have at least one year of experience working in a Salesforce environment.

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Salesforce Certified Business Analyst Exam Sample Questions (Q262-Q267):

NEW QUESTION # 262
Cloud Kicks (CK) needs to implement an event management system within Salesforce. After researching potential solutions, a managed package meets the majority of CK s business requirements. However, the CRM director has expressed a desire to heavily customize an open source solution.
Which benefit of using a managed package versus an open source solution should the business analyst share to help the CRM director make a decision?

  • A. Managed packages are updated automatically with each Salesforce Release.
  • B. Managed packages are easily customizable to meet CK's exact requirements.
  • C. Each version of a managed package on the AppExchange undergoes a security review.

Answer: C

Explanation:
Explanation
This answer states that each version of a managed package on the AppExchange undergoes a security review as a benefit of using a managed package versus an open source solution for implementing an event management system within Salesforce for Cloud Kicks. A managed package is a collection of application components that are developed, tested, and distributed by a provider as a single entity on the AppExchange.
An open source solution is a software application that is developed, modified, and distributed by anyone who has access to its source code. A security review is a process that evaluates and verifies that an application meets the security standards and best practices of Salesforce. Each version of a managed package on the AppExchange undergoes a security review as a benefit of using a managed package versus an open source solution because it ensures that the application is safe, reliable, and trustworthy for Cloud Kicks.
References:https://trailhead.salesforce.com/en/content/learn/modules/appexchange_basics/appexchange_basics_i


NEW QUESTION # 263
Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:

What should the BA do?

  • A. Cancel the workshop and reschedule it to a date when ail stakeholders ace available.
  • B. Hold a one-on-one diagram session with each stakeholder before the workshop.
  • C. Proceed with the workshop as scheduled with the stakeholders who are available.

Answer: A

Explanation:
This answer states that canceling the workshop and rescheduling it to a date when all stakeholders are available is what the BA should do after receiving the calendar responses for an initial live process mapping session with all stakeholders for revamping its support process to improve the customer experience. A process mapping session is a collaborative activity where the BA and the stakeholders work together to document and analyze the current state of a business process, identify pain points and opportunities, and design the future state of the process. Canceling the workshop and rescheduling it can help the BA to ensure that all stakeholders are present and engaged in the session, and that their input and feedback are captured and considered. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-process-ma


NEW QUESTION # 264
A business analyst (BA) at Universal Containers (UC) has been asked to improve the user experience (UX) of marketing employee who manages webinar data. The chief marketing officer (CMO) thinks the UX issues are related to standard Salesforce Campaign functionality that misaligns with UC s business requirements. The BA surveyed the marketing group about their pain points and was surprised to discover that their concerns differ from the CMOs theory about issues with the UX of Campaigns in Salesforce.
Which influencing style should the BA use when presenting their findings to the CMO and other stakeholders?

  • A. Assertive
  • B. Analytical
  • C. Collaborative

Answer: C

Explanation:
Explanation
The influencing style that the BA should use when presenting their findings to the CMO and other stakeholders is collaborative. Collaborative is a style that seeks to build trust and rapport with the stakeholders, and work with them to find mutually beneficial solutions or outcomes. The BA should use a collaborative style by showing respect and appreciation for the CMO's theory, acknowledging the different perspectives and feedback from the marketing group, and inviting the CMO and other stakeholders to discuss and explore the best ways to improve the UX of Campaigns in Salesforce. The other options are either inappropriate or ineffective. Option B is inappropriate because it may come across as aggressive or confrontational, and damage the relationship with the CMO and other stakeholders. Option C is ineffective because it may not address the CMO's concerns or expectations, and fail to engage or persuade the CMO and other stakeholders.
References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-stakeholder-management/influence-s


NEW QUESTION # 265
The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud site. Management wants to identify key external stakeholders to assist with determining project priorities.
Which external stakeholders should the business analyst recommend?

  • A. Third-party vendors
  • B. Governing bodies
  • C. Buyers and customers

Answer: C

Explanation:
For a project like developing a new inventory forecasting application on an Experience Cloud site, identifying key external stakeholders is critical for ensuring that the solution meets the end-users' needs. Buyers and customers are the primary users of such a platform and are directly impacted by its functionality and performance. Involving them in determining project priorities helps to align the development efforts with the actual market demand and user expectations, leading to a more successful and user-centric solution.


NEW QUESTION # 266
Northern Trail Outfitters (NTO) is working with an implementation partner to transform its customer support team with Service Cloud. A new business analyst (BA) who is a replacement from the partner was introduced to NTO stakeholders during the discovery phase of the project. The new BA is still getting to know each of the stakeholders when they start the requirements workshop. The BA asks a stakeholder a discovery question and they seem irritated.
What should the BA do to build trust with the stakeholder as the project continues?

  • A. Ask an executive sponsor to address the stakeholder's concerns.
  • B. Set up a casual meeting to create a personal connection with the stakeholder.
  • C. Reset project expectations at the next meeting with the stakeholder.

Answer: B

Explanation:
Explanation
The business analyst should set up a casual meeting to create a personal connection with the stakeholder to build trust with them as the project continues. A casual meeting is an informal conversation that allows the business analyst and the stakeholder to get to know each other better, share their backgrounds and interests, and establish rapport and empathy. A casual meeting can help to ease any tension or frustration that may have arisen during the discovery session, as well as show respect and appreciation for the stakeholder's input and feedback. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/stakeholder-


NEW QUESTION # 267
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