100% PASS 2025 ITIL ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT PERFECT PASS TEST GUIDE

100% Pass 2025 ITIL ITIL-4-Specialist-Create-Deliver-and-Support Perfect Pass Test Guide

100% Pass 2025 ITIL ITIL-4-Specialist-Create-Deliver-and-Support Perfect Pass Test Guide

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ITIL-4-Specialist-Create-Deliver-and-Support Latest Exam Experience & Test ITIL-4-Specialist-Create-Deliver-and-Support Questions

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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Customer and User Experience: This section of the exam measures the skills of Service Experience Managers and covers aligning service delivery with customer expectations. It focuses on delivering satisfying experiences by quickly and effectively addressing user needs and service issues.
Topic 2
  • Culture and Collaboration: This section of the exam measures the skills of Team Leaders and covers fostering a service-focused culture within organizations. It emphasizes collaboration across teams and departments to enhance communication and ensure the success of service-based projects.| :
Topic 3
  • Service Performance Metrics: This section of the exam measures the skills of IT Performance Analysts and covers how to identify and interpret key performance indicators and metrics. The focus is on evaluating service effectiveness and making data-driven decisions to improve service outcomes.
Topic 4
  • Service Design and Development: This section of the exam measures the skills of Service Designers and covers how to design and develop services that align with both customer needs and business objectives. It includes identifying and defining service requirements, designing service components, and ensuring service quality throughout the development lifecycle.
Topic 5
  • Service Support: This section of the exam measures the skills of Technical Support Specialists and covers the support functions required to manage and maintain IT services. It includes practices for issue resolution, incident management, and sustaining service reliability over time.

ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q60-Q65):

NEW QUESTION # 60
An organization uses value streams to help them deliver consistent services, and they use 'service integration and management' to manage many different suppliers.
How does 'service integration and management' work with the organization's value streams?

  • A. 'Service integration and management' creates a separate value stream for each supplier
  • B. Service integration and management' cannot be used in an organization that uses value streams
  • C. Service integration and management' is independent of the organization's value streams
  • D. 'Service integration and management' manages multiple suppliers in a single value stream

Answer: D

Explanation:
'Service integration and management' works by coordinating and managing multiple suppliers within a single value stream, ensuring that all suppliers contribute effectively to the delivery of consistent services aligned with the organization's value creation efforts.


NEW QUESTION # 61
A software development company wants to improve its service delivery by implementing a value stream for a new service creation. The company aims to balance speed and quality of service delivery. How should the company structure its value stream to meet this objective?

  • A. Define and optimize an individual value stream for each team involved in service creation
  • B. Enable variance of quality and cost of services
  • C. Use comprehensive complex simulations to test the workflow
  • D. Integrate feedback loops and escalation mechanisms in the workflow

Answer: D

Explanation:
The company should integrate feedback loops and escalation mechanisms in the workflow (B). The ITIL 4 Specialist: Create, Deliver and Support study guide (Section 2.2.2) explains that effective value stream design requires iterative feedback to ensure quality while maintaining speed, and escalation mechanisms to address issues promptly. This approach allows for continuous improvement and adjustment during service creation, balancing the trade-off between rapid delivery and high standards. Option A creates silos, reducing coordination; option C compromises consistency; and option D, while useful, is a testing method rather than a structural solution. The guide stresses that feedback loops, such as user testing or peer reviews, are essential for optimizing value streams.
Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 2.2.2 - Feedback Loops in Value Stream Design.


NEW QUESTION # 62
How should roles and competencies be managed to adapt to rapid technological changes and market demands?

  • A. By focusing on increasing employees' technical experience
  • B. By creating career paths dedicated to single technologies
  • C. By making it easier for employees to focus on one role
  • D. By continually adapting roles to evolving organizational requirements

Answer: D

Explanation:
Roles and competencies should be managed by continually adapting them to evolving organizational requirements (C). The ITIL 4 Specialist: Create, Deliver and Support study guide (Section 3.3.2) advocates for flexible role definitions to respond to technological and market shifts, ensuring the service value system remains effective. This approach supports skill development and role evolution, unlike option A (rigid focus), option B (technology-specific paths), or option D (narrow technical emphasis). The guide emphasizes adaptability as a core competency.
Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 3.3.2 - Adapting Roles and Competencies.


NEW QUESTION # 63
What should an organization consider when deciding to retain or outsource specific IT services?

  • A. Immediate staff reduction
  • B. Transfer of responsibility for highly tailored services
  • C. Cultural barriers and associated risks
  • D. Short-term cost optimization

Answer: C

Explanation:
The organization should consider cultural barriers and associated risks (B). The ITIL 4 Specialist: Create, Deliver and Support documentation (Section 3.1.5) states: "Decisions to retain or outsource must account for cultural alignment, potential resistance, and risks such as knowledge loss or service disruption, which impact the service value system." This ensures long-term success, unlike option A (short-sighted), option C (disruptive), or option D (risky for tailored services). The guide adds: "A thorough risk assessment, including cultural factors, is critical for effective outsourcing strategies." Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 3.1.5 - Outsourcing and Retention Decisions.


NEW QUESTION # 64
A large organization is planning to integrate multiple systems into its existing IT infrastructure. What approach should the organization consider to achieve effective integration?

  • A. Implementing point-to-point integration for each system
  • B. Adopting a 'big bang' approach for all integrations simultaneously
  • C. Using incremental delivery for the integration of multiple components
  • D. Choosing direct integration with no predetermined order for deployment

Answer: C

Explanation:
The organization should use incremental delivery for the integration of multiple components (C). The ITIL 4 Specialist: Create, Deliver and Support study guide (Section 2.1.3) advocates incremental approaches to manage risk and ensure stability during integration. The 'big bang' approach (A) is risky; point-to-point (B) is complex; and no order (D) lacks structure.
Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 2.1.3 - Incremental Delivery in Integration.


NEW QUESTION # 65
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